Taurus Clearer Communication Limited (“We “or “us”) are committed to protecting and respecting your personal data and privacy. This privacy and cookie policy relates to our use of any personal data we collect from you from any of our services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws “Data Protection Laws”.


2.1      For the purpose of the Data Protection Laws, the data controller is                      Taurus Clearer Communication Limited, registered company number                  01894365. If you want to request more information about our privacy                policy or information regarding data protection you should contact us                using the details provided below:

            FAO: Privacy Team

            Taurus Clearer Communication Limited

            Orchard Court

            Heron Road

            Sowton Estate


            EX2 7NR


            Telephone:      01392 202000 and ask to speak to the Privacy Team


3.1               Under the GDPR your rights are:

3.1.1            To be informed – We must make available this privacy notice with                        the emphasis on transparency over how we process your data.

3.1.2            Access –You are entitled to find out what details we may hold                                about you and why.

3.1.3            Rectification – We are obliged to correct or update your details.

3.1.4            Erasure – This is also known as the request to be forgotten.

3.1.5            Restrict processing – You have the right to ‘block’ or suppress the                        processing by us of your personal data.

3.1.6            Data portability - You have the right to obtain and reuse your                                personal data that you have provided us.

3.1.7            Object – You have the right to object to us processing your data in                        relation to direct marketing and or profiling.

3.1.8            Rights in relation to automated decision making and profiling –                          We do not use automatic decision making or processing.


4.1                We process Personal data. Personal data we process may include                        name, address and email address. It also may include IP address                          and cookies (Website).

4.2                Our collection methods are:

4.2.1             Through our website

4.2.2             Through engagement of our services

4.2.3             By communications

4.2.4             Networking

4.2.5             Through engagement of service providers


5.1                We use information held about you to:

5.1.1             Ensure that content from our site is presented in the most                                     effective manner for you and for your devices;

5.1.2             Provide you with information, products or services that you                                     request from us or which we feel may interest you, where you                               have consented to be contacted for such purposes or by                                         Legitimate Interests; 

(a)                  Carry out our obligations arising from any contracts entered into                           between you and us;

5.1.3             Allow you to participate in interactive features of our service                                   when you choose to do so, e.g. asking a question through our                                 website.

5.1.4             Carry out necessary maintenance to our infrastructure; and

5.1.5             Notify you about changes to our services

5.2                 We also embrace the use of social media and may wish to                                       process any comments made public by you.


6.1                Where we use Legitimate Interests we will record our decision                               and our method on making this decision. This can be requested                             by you at any time.

6.2                 If you are an existing contact or customer we will only contact                               you by postal and electronic means (e-mail) with information                                 about services or goods which you have previously purchased                               from us or enquired about. If you are a new customer, and where                         we permit selected third parties to use your data, we (or they)                               will contact you by post or electronic means only if you have                                   consented to this. You can choose to not receive these types of                             communication by contacting us.


7.1                 We will keep your information within the ‘firm’ except where                                 disclosure is required or permitted by law or when we use third                             part service providers (data processors) to supply and support                               our services to you.  We have contracts in place with our data                                 processors. This means that they cannot do anything with your                             personal data unless we have instructed them to do so. They will                         not share your personal data with any organisation apart                                         from us. They will hold it securely and retain it for the period                                   we instruct.

7.2                 Please see below the list of services where we use third party                               data processors which sets out the categories of recipients of                               personal data.


IT Provider – Cloud Service – IT Support

Email Provider

Secure document disposal service

Internal HR systems provider

Storage Facility

Cleaning service (Offices)



Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.


Under GDPR you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.


We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.


11.1              We strive to be as open as we can be in terms of giving people                               access to their personal data. Individuals can find out if we hold                             any of their personal data by making a formal request under the                           Data Protection Laws. Such requests must be in writing to the                               contact details provided in this policy. If we do hold your personal                         data we will respond in writing within one calendar month of                                 your request (where that request was submitted in accordance                             with this policy).

11.2              The information we supply will:

11.2.1           Confirm that your data is being processed;

11.2.2           Verify the lawfulness and the purpose of the processing;

11.2.3           Confirm the categories of personal data being processed;

11.2.4           Confirm the type of recipient to whom the personal data have                               been or will be disclosed, and

11.2.5           Let you have a copy of the data in an intelligible form.

11.3              Please note that you may need to provide identification in order                           to prove who you are to access your data.

11.4              If you agree, we will try to deal with your request informally,                                   for example by providing you with the specific information you                               need over the telephone.

11.5              In the instance that we do not hold information about you we will                         also confirm this in writing at the earliest opportunity.


We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.


You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.